Unable to Import

When Qlarity reports rows it was unable to import, most of them are $0 administrative claims that Qlarity filters out on purpose. Even so, review the full list — a few may be real claims held back by a blank cell that needs fixing. The best way to keep this list short is to filter these claims out in Central Reach before you ever download.

Why rows get skipped

• Zero-amount claims — the most common reason. Qlarity is revenue-based, so it filters out $0 administrative claims. You don't want those cluttering QuickBooks with empty invoices.
• A blank cell in the row — for example, a missing location. These can be real claims, so don't ignore the list.

Filter in Central Reach first

The biggest time-saver is to filter these claims out at the source. Set the filter up once, and every download afterward is already clean — no zero-amount rows and no non-billable claims.

1. Log into Central Reach. Click the Billing dropdown, then Billing.
2. Click Clear Filters.
3. Set your date range and click Apply.
4. Scroll to the Charges column. Open the Agreed dropdown and choose Has charges.
5. Go back to the filter ribbon on the left. Open the Service Codes dropdown.
6. Under Service Category, set Administrative to No and Other to No.
7. Click Apply.
8. Click SAVE FILTERS. Name it something you'll recognize — for example, "Billable Claims."

From now on, when you download, pick your saved filter, update the date range, and download. The zero-amount and non-billable claims are already gone, so they won't show up as unable to import.

When a real claim shows up in the list

If you see an unable-to-import row that isn't a zero-amount claim, it's most likely a real claim with a blank field. Here's how to fix it:

1. Read the reason Qlarity gives — it tells you what's missing (for example, a blank location).
2. Open the billing CSV and find that row.
3. Fill in the missing information manually.
4. Re-import.

That pulls the claim back in so it counts toward revenue like it should.